Frequently asked questions

None of the above. Belsalameh is an independent, standalone travel platform, not managed or owned by airlines. We don't book or sell flight tickets, we don't re-sell existing public airline services, and we're not a discount program. We also don't award, issue, or redeem frequent flyer miles. We operate an exclusive multi-service membership model, co-creating brand-new, unlisted airport micro-services alongside partner carriers, at member rates you can't buy on public booking sites.

Our inaugural Micro-Excess Baggage Service is offered exclusively for passengers flying with our founding partner, Royal Jordanian. We're actively expanding to additional full-service partner carriers, and rolling out more exclusive micro-services with Royal Jordanian.

Belsalameh services apply strictly to flights operated directly by Royal Jordanian (booking reference / PNR starting with RJ). Codeshare flights operated by partner airlines and multi-carrier interline itineraries are currently excluded. We're working to expand eligibility across broader partner networks.

No. All Belsalameh micro-services are paid directly at the airport check-in counter when you arrive. This guarantees no online glitches, no refund or cancellation chaos, and total financial transparency.

Your membership fee grants access to unlisted member services and dedicated airport rates co-created with partner airlines that simply aren't available to the public. Memberships last for the period shown at checkout, before you pay; as a launch promotion, a limited number of Early Bird members enjoy full benefits extended through December 31, 2028. Fees are strictly non-refundable and non-recurring, we never set up automatic deductions or auto-renewals. When your membership period ends, you simply rejoin online whenever you next travel.

None from Belsalameh. Your flat rate for eligible micro-services is fixed and protected, you'll never face surprise heavy fees or platform markups. Because payment is processed at the airport check-in counter, the only external charges that may apply are minor operational variances such as local currency conversion or card issuer processing fees applied by the airport payment terminal.

While our direct partner airline agreements make this extremely rare, if you're charged standard airline rates by mistake, upload your airline payment receipt and baggage slip to our help team within 14 days of travel. We'll verify your claim and issue a full reimbursement for the price difference within 5 working days.

To ensure your confirmation email arrives before you reach the airport, activate your membership at least 14 days prior to your travel date.

On payment you instantly receive an automated confirmation email. Keep it in your inbox or saved on your phone, and show it to the check-in agent whenever you need the service at the counter. No logins, accounts, or app downloads.

It depends on the service. For our launch service (1–3 kg Micro-Excess Baggage), protection is capped at one checked bag per active member, matching the passport name provided at payment. Rules vary by service, and companion eligibility is listed for each one.

First, check your spam or junk folder. If it's still missing, contact us at support@belsalameh.com with your full name and payment details. We'll re-issue your confirmation email within up to 5 working days.

All airport micro-services are fulfilled directly by operating airlines. Due to operational factors such as peak seasons, aircraft weight limits, or route restrictions, airlines may temporarily restrict or cap services for specific dates or destinations. Because Belsalameh uses a direct counter-payment model on arrival, you'll never pay for a service that's unavailable.

Our premiere service covers micro-excess weights up to 3.00 kg over the standard 23 kg limit (up to 26.00 kg total). Any luggage over 26.00 kg remains subject to standard excess baggage rates and policies at the airport.